The Islamic University of Applied Sciences Rotterdam commits to a professional and transparent management & organisation as stated by the European Commission’s Erasmus+ programme. IUASR strives at all times to provide transparent information flows, and to implement clearly stated rules and procedures according to its Study Guide Handbook based on the Dutch Law of Higher Education and Scientific Research.
The transparency in our organisation leads to continuity and improvement of the educational quality. The departments at our HE function as a whole due to clear regulations and procedures which are accessible at all times for both student & staff; these may access the IUASR Study Guide at all times. The guide is updated annually at the beginning of each academic year and delivered to all registered students at the kick-off day of their college year.
The complaint desk
As part of the transparency, care for our students’ rights is one of the most important priorities to which we attach much value. IUASR desires the well-being of its students in order to conduct and preserve the quality of Islamic higher education in line with the Netherlands’ educational system. For this reason students may always reach the digital internal ‘complaint desk’. Since IUASR attaches value to improving the quality of education, a complaint from the desk may, when necessary, even reach the highest level within the organisation. Students’ complaints are taken seriously for a better, more transparent organisation.
Communication with the complaint desk is by e-mail. Do you have a complaint? Please send your mail to klachtenloket@iuasr.nl. The desk will confirm your complaint, send it forward (to be evaluated by an external lawyer and, after evaluation) to the concerning department, and reply to you within 3 weeks. The reply may reach you either by mail from the complaint desk itself or from the appointed person on behalf of the complaint desk.
The person of trust
As part of our transparency policy we have a ‘person of trust’. This person supports you, in total confidence, with all kinds of problems and/or complaints — not only educational but also personal problems which may relate to or affect your study. You may have a face-to-face conversation to explain your personal situation and seek solutions. The difference with the complaint desk is that the person of trust is obliged to discuss your problems, complaints and solutions in complete secrecy.
The persons of trust at the IUASR are Mr. A. Abba, Mr. M. Araab and Mrs. N. Bouchtaoui. You may reach them by mail; please contact Student Affairs for their e-mail addresses.
Submission of complaints
Should you wish to submit a complaint by way of external procedures, the IUASR acknowledges the guidelines of the National Committee.
Should a person be of the opinion that the internal procedures do not adhere to the Code of Conduct for International Students in Higher Education in the Netherlands, or do not do so correctly, a complaint should first be sent to klachtenloket@iuasr.nl. In case these procedures do not yield a result or are inadequate in the eye of the complaining party, the complaint should be addressed to the attention of the Executive Board:
CvB Islamic University of Applied Sciences Rotterdam
Bergsingel 135
3037 GC Rotterdam
The Netherlands
Should a complaint not be dealt with properly in the opinion of the person concerned, or should the Executive Board still be negligent in observing the code, the notice of complaint can then be sent to the National Committee:
DUO
Kempkensberg 12
9722 TB Groningen
The Netherlands
Should the National Committee declare that a complaint is valid, it may determine to have the college deleted from the Register of Institutes for Higher Education which records those observing the code. In such a case, foreign students will not be able to obtain a residence permit in order to follow a course at the college.